Commerce

When an excise tax hike was levied on cigarettes, New York City taxi drivers who smoked were one and a half times more likely to cheat their customers by overcharging the fare than those who didn’t smoke. That finding comes from forthcoming research in Accounting, Organizations, and Society. In the first-known study to document that sin...

Setting a price just below a round number ($39.99 instead of $40) may lead consumers into thinking a product is less expensive than it really is – but it can sometimes backfire on sellers, a new study shows. Researchers found that this “just-below” pricing makes consumers less likely to upgrade to a more expensive version...

Researchers from University of Bath, University of Melbourne, and King’s College London published a new paper in the Journal of Marketing that explains a four-stage process that can help firms create pleasurable social atmospheres for consumers. The study, forthcoming in the Journal of Marketing, is titled “Social Atmospheres: How Interaction Ritual Chains Create Effervescent Experiences of Place” and...

A new paper in The Economic Journal, published by by Oxford University Press, indicates that the presence of adult entertainment establishments may decrease sex crimes, significantly. The role of entertainment establishments (strip clubs, escort services, adult bookstores, and adult movie theaters) in communities is controversial. Citizens often view them as centers of vice. While some have...

Rude behavior at work has come to be expected, like donuts in the breakroom. Two decades of research on employee relationships shows that 98 percent of employees experience rude behavior at work, but now a new study suggests a large majority of workplace relationships are not characterized by rudeness. Isolated incidents of rude behavior at...

Multi-business firms have flexibility advantages over single-business rivals because they have the option to redeploy resources across businesses. This flexibility, it has been assumed without empirical evidence, is purported to inspire quicker exits from markets. A 2017 survey revealed that 70 percent of corporate executives expected to make at least one divestment in the subsequent...

Researchers from Colorado State University, Amazon, and Dartmouth College published a new paper in the Journal of Marketing that examines the role of physical stores for selling “deep” products. The study, titled “How Physical Stores Enhance Customer Value: The Importance of Product Inspection Depth” and is authored by Jonathan Zhang, Chunwei Chang, and Scott Neslin. While some...