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The Gender Gap in Economics Is Huge – It’s Even Worse Than Tech
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The Gender Gap in Economics Is Huge – It’s Even Worse Than Tech

There is no shortage of disciplines and industries rife with sexism. The STEM fields – science, technology, engineering and mathematics – are particularly well known for their misogynistic cultures. But I believe, based on my personal experience, the experiences of my fellow female economists and hard data, that there’s a strong case to be made...

How Is COVID-19 Changing Americans’ Online Shopping Habits?
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How Is COVID-19 Changing Americans’ Online Shopping Habits?

– Liisa Ecola, Hui Lu, Charlene Rohr, RAND Corporation Months into the coronavirus disease 2019 (COVID-19) pandemic, Americans’ online shopping habits are continuing to shift. We documented changes in online shopping habits at the beginning of the pandemic, comparing patterns from January and February (before the pandemic) with patterns from mid-March and April (when lockdowns...

Good Customer Service Can Lead to Higher Profits, Even for Utilities Without Competition
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Good Customer Service Can Lead to Higher Profits, Even for Utilities Without Competition

In Lily Tomlin’s classic SNL comedy sketch, her telephone operator “Ernestine” famously delivers the punchline, “We don’t care. We don’t have to. We’re the Phone Company.” But new research finds that satisfied customers mean increased profits even for public utilities that don’t face competition. Little is known about effect of customer satisfaction at utilities. As...

Gamestop Trade Clash Roils the Market, but Economic Fundamentals Will Prevail
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Gamestop Trade Clash Roils the Market, but Economic Fundamentals Will Prevail

What should we make of the spikes in the stock prices of companies like GameStop and AMC Entertainment? Has the pandemic suspended the laws of economics as they apply to share prices? Is there something more nefarious going on? Some brokerage firms have stopped customers from buying certain suddenly volatile stocks. Others have curtailed traders’ use of...

Boomerang Performance Is on Par with Internal Employees Who Never Left the Firm, New Paper Finds
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Boomerang Performance Is on Par with Internal Employees Who Never Left the Firm, New Paper Finds

Organizations seeking to fill internal roles traditionally have two options: promote from within or hire externally. Internal promotions benefit from being vetted talent who possess firm-specific skills while outside hires harbor external knowledge that can infuse an organization with new energy. Though this dichotomy is often accepted as unavoidable, there is a third option: boomerang...

What Does Marketing Have to Do with Ill-Advised Consumer Behavior?
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What Does Marketing Have to Do with Ill-Advised Consumer Behavior?

Researchers from University of Hawaii and University of Florida published a new paper in the Journal of Marketing that argues that a biological account of human behavior, especially undesirable behavior, will benefit human welfare. This biological perspective can complement traditional psychological, anthropological, and economic perspectives on consumption, particularly with respect to the vital topic of self-control. The...

Businesses Stand to Benefit from Sustainable Restructuring
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Businesses Stand to Benefit from Sustainable Restructuring

The Earth is populated by an increasing number of  people who demand more and more products, which is simply not viable in the long run. Our planet does not have unlimited resources. Emissions are harming the environment in various ways. More companies thus need to switch to more sustainable production, sometimes due to pressure from...

When Salespeople Advocate for Sellers and Customers
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When Salespeople Advocate for Sellers and Customers

Researchers from Oklahoma State University, University of Missouri, Iowa State University, and University of Georgia published a new paper in the Journal of Marketing that investigates the question of how salespeople should balance advocacy for the seller with advocacy for the customer. The study, forthcoming in the Journal of Marketing, is titled “Salesperson Dual Agency in Price Negotiations” and...

Elephant Ivory Continues to Be Disguised and Sold on eBbay
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Elephant Ivory Continues to Be Disguised and Sold on eBbay

Research from the University of Kent’s Durrell Institute of Conservation and Ecology (DICE) has found that elephant ivory is still being sold on the online marketplace eBay, despite its 10-year-old policy banning the trade in ivory. The trafficking of wildlife over the internet continues to be a problem, with the detection of illegal activity being...